All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.
Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms.
It's been 20 days and still haven't received my money all I get is the same message for the support... stay away from this casino
1/5 on Trustpilot, May 18, 2026What a player reported
To try several online Casinos, this one is one of the worst.
My withdrawal has been being processed for 7 days and the support does not respond. It's only for $250, I cannot imagine for larger withdrawals.
DO NOT GIVE YOUR MONEY TO THIS CASINO.
It’s a BIG NO !
1/5 on Trustpilot, October 30, 2025Account verification (KYC)
You must provide these documents and information within 30 (thirty) days after the request is made.
We will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification.
If an Account Holder does not log into his Account for a period of 180 (one hundred eighty) days, the Account will be considered as 'Inactive Account'. Each Month we may charge 7.50 CAD as an administration fee while the Account remains Inactive.
If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than 0.75 CAD of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer.
